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Department of Banking and Insurance (Turkish)
BNK 117 | Course Introduction and Application Information
| Course Name |
Claims Management
|
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
|
BNK 117
|
Fall/Spring
|
3
|
0
|
3
|
5
|
| Prerequisites |
None
|
|||||
| Course Language |
Turkish
|
|||||
| Course Type |
Elective
|
|||||
| Course Level |
Short Cycle
|
|||||
| Mode of Delivery | face to face | |||||
| Teaching Methods and Techniques of the Course | DiscussionQ&ALecture / Presentation | |||||
| National Occupation Classification | - | |||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to explain the methods of insurance companies to manage their risks and teh concept of reinsurance, to evaluate the process of insurance claims in both perspectives of insured and insurer counterparts. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Learning Outcomes |
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Course Description | The subject of course is about the claims management, risk management and reinsurance. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
Core Courses | |
| Major Area Courses | ||
| Supportive Courses |
X
|
|
| Media and Management Skills Courses | ||
| Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
| Week | Subjects | Related Preparation | Learning Outcome |
| 1 | What is Strategic Thinking? What are Mission, Vision, Culture, and System? What is Strategic Planning? | Stratejik Hasar Yönetimi, Zeki Turgut GEZGEZ/ Hakan YÖNDEM, Doğu Kitabevi Yeni Alan Yayıncılık, İstanbul, 2018, ISBN: 6055669508. Chapter 1. | |
| 2 | Claims and the Philosophy of Claims Management | Stratejik Hasar Yönetimi, Zeki Turgut GEZGEZ/ Hakan YÖNDEM, Doğu Kitabevi Yeni Alan Yayıncılık, İstanbul, 2018, ISBN: 6055669508. Chapter 2. | |
| 3 | Risk and Insurance Operations as a Form of Risk Management | Kaya, F. (2015). Sigortacılık, İstanbul, Beta Yayıncılık. ISBN: 9786052428344. Bölüm 1-2 | |
| 4 | Parties to Insurance, Obligations of Insurance Parties | Özbolat, M. (2011). Temel Sigortacılık. Seçkin Yayıncılık (5. Baskı). ISBN: 9789750216220. Bölüm 3 | |
| 5 | Reinsurance, Retrocession, Coinsurance, and Pooling Concepts | Kaya, F. (2015). Sigortacılık, İstanbul, Beta Yayıncılık. ISBN: 9786052428344. Bölüm 12 | |
| 6 | Intermediaries in the Insurance Sector and Insurance Adjusting | Kaya, F. (2015). Sigortacılık, İstanbul, Beta Yayıncılık. ISBN: 9786052428344. Bölüm 8 | |
| 7 | Insurance Premium, Sum Insured, and Insurable Value | Kaya, F. (2015). Sigortacılık, İstanbul, Beta Yayıncılık. ISBN: 9786052428344. Bölüm 7 | |
| 8 | Midterm Exam | ||
| 9 | Subrogation, Salvage, and Liability Insurance | Özbolat, M. (2011). Temel Sigortacılık. Seçkin Yayıncılık (5. Baskı). ISBN: 9789750216220. Bölüm 9 | |
| 10 | Subrogation, Salvage, and Liability Insurance | Özbolat, M. (2011). Temel Sigortacılık. Seçkin Yayıncılık (5. Baskı). ISBN: 9789750216220. Bölüm 9 | |
| 11 | Claims Reserves, Loss/Expense Ratios, and Rates | Kaya, F. (2015). Sigortacılık, İstanbul, Beta Yayıncılık. ISBN: 9786052428344. Bölüm 11 | |
| 12 | Solvency in Insurance Companies, Solvency II | Çoban, N. (2010). Sigortacılık Sektöründe Solvency II ve Yönetişim Sistemi. Ekonomi Bilimleri Dergisi, 2(2), 89-96. | |
| 13 | Digitalization in the Insurance Sector and Insurtech | Yazıcıoğlu, İ. E. (2022). Sigortacılık Sektöründeki Dijital Dönüşüm: Insurtech. International Journal of Disciplines in Economics & Administrative Sciences Studies, 8(44), 503-510. | |
| 14 | Student Presentations | - | |
| 15 | Student Presentation | - | |
| 16 | Final Exam | Final |
| Course Notes/Textbooks |
|
| Suggested Readings/Materials |
|
EVALUATION SYSTEM
| Semester Activities | Number | Weighting | LO 1 | LO 2 | LO 3 | LO 4 | LO 5 | LO 6 |
| Participation |
1
|
10
|
||||||
| Laboratory / Application | ||||||||
| Field Work | ||||||||
| Quizzes / Studio Critiques |
2
|
20
|
||||||
| Portfolio | ||||||||
| Homework / Assignments | ||||||||
| Presentation / Jury |
1
|
15
|
||||||
| Project | ||||||||
| Seminar / Workshop | ||||||||
| Oral Exams | ||||||||
| Midterm |
1
|
20
|
||||||
| Final Exam |
1
|
35
|
||||||
| Total |
| Weighting of Semester Activities on the Final Grade |
4
|
65
|
| Weighting of End-of-Semester Activities on the Final Grade |
1
|
35
|
| Total |
ECTS / WORKLOAD TABLE
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
| Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
| Study Hours Out of Class |
14
|
3
|
42
|
| Field Work |
0
|
||
| Quizzes / Studio Critiques |
2
|
8
|
16
|
| Portfolio |
0
|
||
| Homework / Assignments |
0
|
||
| Presentation / Jury |
1
|
10
|
10
|
| Project |
0
|
||
| Seminar / Workshop |
0
|
||
| Oral Exam |
0
|
||
| Midterms |
1
|
14
|
14
|
| Final Exam |
1
|
20
|
20
|
| Total |
150
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
|
#
|
PC Sub | Program Competencies/Outcomes |
* Contribution Level
|
||||
|
1
|
2
|
3
|
4
|
5
|
|||
| 1 |
To be able to develop themselves in the subjects of obtaining the financial resources necessary for the activities of individuals and enterprises under the most favorable conditions and examining the use of the accumulated funds. |
-
|
-
|
-
|
-
|
-
|
|
| 2 |
To be able to discuss the role, importance and functions of the institutions providing banking and insurance services in the economic system |
-
|
-
|
-
|
-
|
-
|
|
| 3 |
To be able to evaluate the organizational structure, business processes, and service portfolios of banks, insurance companies, and other financial institutions operating in the sector. |
-
|
-
|
X
|
-
|
-
|
|
| 4 |
To be able to develop skills in identifying, measuring, and assessing financial and operational risks, and to acquire fundamental knowledge to understand and apply insurance products against these risks. |
-
|
X
|
-
|
-
|
-
|
|
| 5 |
To be able to recognize financial products offered in the banking and insurance sector, and to gain skills in effective marketing and sales, as well as managing long-term customer relationships. |
-
|
-
|
X
|
-
|
-
|
|
| 6 |
To be able to possess basic legal knowledge and closely monitor legislative changes relevant to the field. |
-
|
-
|
-
|
-
|
-
|
|
| 7 |
To be able to possess basic knowledge of accounting and analyze financial statements to evaluate the financial status of businesses. |
-
|
-
|
-
|
-
|
-
|
|
| 8 |
To be able to follow technological innovations in the financial sector and acquire knowledge about the role of blockchain and artificial intelligence applications in the industry. |
-
|
-
|
-
|
X
|
-
|
|
| 9 |
To be able to make decisions based on the principles of professional ethics, accountability and responsibility |
-
|
-
|
-
|
-
|
-
|
|
| 10 |
To be able to follow international financial markets and global economic indicators by using English at least at the A2 level of the "European Language Portfolio" |
-
|
-
|
-
|
-
|
-
|
|
| 11 |
To be able to analyze and interpret banking and insurance data, and to develop data-driven strategies for financial decision-making. |
-
|
-
|
-
|
-
|
-
|
|
| 12 |
To be able to acquire knowledge about the components of national and international systems and the implementation of sector policies. |
-
|
-
|
-
|
-
|
-
|
|
| 13 |
To be able to direct his/her education to a further level of education |
-
|
-
|
-
|
-
|
-
|
|
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
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