MTOI 207 | Course Introduction and Application Information

Course Name
Total Quality Management
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
MTOI 207
Fall/Spring
3
0
3
4

Prerequisites
None
Course Language
Turkish
Course Type
Elective
Course Level
-
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives
Learning Outcomes The students who succeeded in this course;
  • Will be able to sort basic quality concepts, development of quality.
  • Will be able to explain quality gurus and theis contribution to quality and discuss their teachings.
  • Will be able to apply Total Quality Management principles.
  • Will be able to define departments and their responsibilities.
  • Will be able to define quality.
Course Description

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Total Quality System Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
2 Philosophy of Total Quality System Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
3 TQS and Organizations Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 2
4 Sustainable Development Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 3
5 Quality Circles Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 4
6 Problem Solution Techniques Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
7 Problem Solution Techniques Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
8 Cost of Quality Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 6
9 ISO 9000 Quality System and Other Systems Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 7
10 Technique of Quality Measurement Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8
11 Technique of Quality Measurement Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 9
12 Quality Schemes Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 10
13 Quality Schemes Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 11
14 Process of Control Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 12
15 Process of Control Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 13
16 Review of the Semester

 

Course Notes/Textbooks Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı
Suggested Readings/Materials

Demirci, H.(2008). Toplam Kalite Yönetimi, 1. Baskı, İstanbul

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
16
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Homework / Assignments
Presentation / Jury
Project
1
40
Seminar / Workshop
Oral Exams
Midterm
1
20
Final Exam
1
30
Total

Weighting of Semester Activities on the Final Grade
18
70
Weighting of End-of-Semester Activities on the Final Grade
1
30
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Theoretical Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
16
2
Field Work
Quizzes / Studio Critiques
Homework / Assignments
Presentation / Jury
Project
1
10
Seminar / Workshop
Oral Exam
Midterms
1
10
Final Exam
1
10
    Total
110

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To be able to explain the economic situations by analyzing the concepts of the economic, the general functioning of the system and the relationship between the elements of the system and the economic phenomena

2

To be able to discuss the role, importance and functions of the institutions providing banking and insurance services in the economic system

3

To be able to apply the principles and methods related to the services and products offered by banking and insurance companies considering the types of these companies

4

To be able to define the risk factor which is an important element of the financial system and  to use the financial instruments to manage the risk and benefit form the opportunities

5

To be able to develop the skills necessary for marketing and sales of financial products

6

To have the general knowledge about laws and specific legislation about bank, insurance, capital markets and foreign exchange

7

To be able to analyze financial statements like balance sheet and income statement and to be able to register, correct and close the financial transactions in the related accounting records within the accounting cycle

8

To be able to develop the analytical thinking skills required for the solution of professional problems and applies the rules of mathematics and logic

9

To be able to make decisions based on the principles of professional ethics, accountability and responsibility

X
10

To be able to use the english at the general level of European Language Portfolio A2 to communicate effectively with his / her colleagues and to follow up necessary professional sources in his/her field

11

To have the ability to work effectively in individual and multi-disciplinary teams and to use them in their work environment

12

To have a broad perspective on social and academic aspects by closely following the developments in various different subjects in or out of the scope of his/her profession

X
13

To be able to direct his/her education to a further level of education

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest