VOCATIONAL SCHOOL
Department of Banking and Insurance (Turkish)
MTOI 207 | Course Introduction and Application Information
Course Name |
Total Quality Management
|
Code
|
Semester
|
Theory
(hour/week) |
Application/Lab
(hour/week) |
Local Credits
|
ECTS
|
MTOI 207
|
Fall/Spring
|
3
|
0
|
3
|
4
|
Prerequisites |
None
|
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Course Language |
Turkish
|
|||||
Course Type |
Service Course
|
|||||
Course Level |
Short Cycle
|
|||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | Lecture / Presentation | |||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | |
Learning Outcomes |
The students who succeeded in this course;
|
Course Description |
|
Core Courses | |
Major Area Courses | ||
Supportive Courses | ||
Media and Management Skills Courses | ||
Transferable Skill Courses |
WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES
Week | Subjects | Related Preparation |
1 | Information about the course description, content, evaluation system | Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009 Chapter 1 |
2 | The concept of quality, its definition, historical development, characteristics, influencing factors | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1 |
3 | Service and service quality concept, features, dimensions, benefits | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 1 |
4 | Service quality in tourism establishments, Accommodation, Travel, Food and beverage service quality, Homework 1 Submission | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 3 |
5 | Models used to measure service quality, SERVQUAL, SERVPERF | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5 |
6 | Total Quality management, definition, history, purpose, benefits | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5 |
7 | Total quality approaches, Deming, Juran, Crosby, Ishikawa, Taguchi, | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5 |
8 | Midterm Exam | |
9 | Techniques used in total quality management, PUKO, Brainstorming, Pareto, 2. Homework Submission | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 4 |
10 | Barriers to Total Quality Management | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8 |
11 | Total Quality awards, EFQM, Malcolm Baldrige, Swedish Quality award | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 6 |
12 | ISO Quality Management Systems, ISO 9000, ISO 14000, ISO 22000 | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 7 |
13 | Group presentations of students | |
14 | Successful Total Quality Management examples from Turkey | |
15 | General evaluation | |
16 | Final Exam |
Course Notes/Textbooks | Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı |
Suggested Readings/Materials | Savaş Artuğer, Turizm İşletmelerinde Hizmet Kalitesi Ve Toplam Kalite Yönetimi, Detay Yayıncılık, Ankara, 2021. ISBN: 9786052544624. |
EVALUATION SYSTEM
Semester Activities | Number | Weigthing |
Participation |
1
|
20
|
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments |
1
|
20
|
Presentation / Jury | ||
Project | ||
Seminar / Workshop | ||
Oral Exams | ||
Midterm |
1
|
20
|
Final Exam |
1
|
40
|
Total |
Weighting of Semester Activities on the Final Grade |
3
|
60
|
Weighting of End-of-Semester Activities on the Final Grade |
1
|
40
|
Total |
ECTS / WORKLOAD TABLE
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Theoretical Course Hours (Including exam week: 16 x total hours) |
16
|
3
|
48
|
Laboratory / Application Hours (Including exam week: '.16.' x total hours) |
16
|
0
|
|
Study Hours Out of Class |
16
|
2
|
32
|
Field Work |
0
|
||
Quizzes / Studio Critiques |
0
|
||
Portfolio |
0
|
||
Homework / Assignments |
1
|
10
|
10
|
Presentation / Jury |
0
|
||
Project |
0
|
||
Seminar / Workshop |
0
|
||
Oral Exam |
0
|
||
Midterms |
1
|
15
|
15
|
Final Exam |
1
|
15
|
15
|
Total |
120
|
COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP
#
|
Program Competencies/Outcomes |
* Contribution Level
|
||||
1
|
2
|
3
|
4
|
5
|
||
1 | To be able to explain the economic situations by analyzing the concepts of the economic, the general functioning of the system and the relationship between the elements of the system and the economic phenomena |
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2 | To be able to discuss the role, importance and functions of the institutions providing banking and insurance services in the economic system |
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3 | To be able to apply the principles and methods related to the services and products offered by banking and insurance companies considering the types of these companies |
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4 | To be able to define the risk factor which is an important element of the financial system and to use the financial instruments to manage the risk and benefit form the opportunities |
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5 | To be able to develop the skills necessary for marketing and sales of financial products |
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6 | To have the general knowledge about laws and specific legislation about bank, insurance, capital markets and foreign exchange |
|||||
7 | To be able to analyze financial statements like balance sheet and income statement and to be able to register, correct and close the financial transactions in the related accounting records within the accounting cycle |
|||||
8 | To be able to develop the analytical thinking skills required for the solution of professional problems and applies the rules of mathematics and logic |
|||||
9 | To be able to make decisions based on the principles of professional ethics, accountability and responsibility |
X | ||||
10 | To be able to use the english at the general level of European Language Portfolio A2 to communicate effectively with his / her colleagues and to follow up necessary professional sources in his/her field |
|||||
11 | To have the ability to work effectively in individual and multi-disciplinary teams and to use them in their work environment |
|||||
12 | To have a broad perspective on social and academic aspects by closely following the developments in various different subjects in or out of the scope of his/her profession |
X | ||||
13 | To be able to direct his/her education to a further level of education |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest