VOCATIONAL SCHOOL

Department of Banking and Insurance (Turkish)

MTOI 207 | Course Introduction and Application Information

Course Name
Total Quality Management
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
MTOI 207
Fall/Spring
3
0
3
4

Prerequisites
None
Course Language
Turkish
Course Type
Service Course
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course Lecture / Presentation
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives
Learning Outcomes The students who succeeded in this course;
  • Will be able to sort basic quality concepts, development of quality.
  • Will be able to explain quality gurus and theis contribution to quality and discuss their teachings.
  • Will be able to apply Total Quality Management principles.
  • Will be able to define departments and their responsibilities.
  • Will be able to define quality.
Course Description

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Information about the course description, content, evaluation system Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009 Chapter 1
2 The concept of quality, its definition, historical development, characteristics, influencing factors Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1
3 Service and service quality concept, features, dimensions, benefits Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 1
4 Service quality in tourism establishments, Accommodation, Travel, Food and beverage service quality, Homework 1 Submission Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 3
5 Models used to measure service quality, SERVQUAL, SERVPERF Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5
6 Total Quality management, definition, history, purpose, benefits Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 5
7 Total quality approaches, Deming, Juran, Crosby, Ishikawa, Taguchi, Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5
8 Midterm Exam
9 Techniques used in total quality management, PUKO, Brainstorming, Pareto, 2. Homework Submission Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 4
10 Barriers to Total Quality Management Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8
11 Total Quality awards, EFQM, Malcolm Baldrige, Swedish Quality award Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 6
12 ISO Quality Management Systems, ISO 9000, ISO 14000, ISO 22000 Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Chapter 7
13 Group presentations of students
14 Successful Total Quality Management examples from Turkey
15 General evaluation
16 Final Exam

 

Course Notes/Textbooks Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı
Suggested Readings/Materials

Savaş Artuğer, Turizm İşletmelerinde Hizmet Kalitesi Ve Toplam Kalite Yönetimi, Detay Yayıncılık, Ankara, 2021. ISBN: 9786052544624.

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
20
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
1
20
Presentation / Jury
Project
Seminar / Workshop
Oral Exams
Midterm
1
20
Final Exam
1
40
Total

Weighting of Semester Activities on the Final Grade
3
60
Weighting of End-of-Semester Activities on the Final Grade
1
40
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Theoretical Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: '.16.' x total hours)
16
0
Study Hours Out of Class
16
2
32
Field Work
0
Quizzes / Studio Critiques
0
Portfolio
0
Homework / Assignments
1
10
10
Presentation / Jury
0
Project
0
Seminar / Workshop
0
Oral Exam
0
Midterms
1
15
15
Final Exam
1
15
15
    Total
120

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To be able to explain the economic situations by analyzing the concepts of the economic, the general functioning of the system and the relationship between the elements of the system and the economic phenomena

2

To be able to discuss the role, importance and functions of the institutions providing banking and insurance services in the economic system

3

To be able to apply the principles and methods related to the services and products offered by banking and insurance companies considering the types of these companies

4

To be able to define the risk factor which is an important element of the financial system and to use the financial instruments to manage the risk and benefit form the opportunities

5

To be able to develop the skills necessary for marketing and sales of financial products

6

To have the general knowledge about laws and specific legislation about bank, insurance, capital markets and foreign exchange

7

To be able to analyze financial statements like balance sheet and income statement and to be able to register, correct and close the financial transactions in the related accounting records within the accounting cycle

8

To be able to develop the analytical thinking skills required for the solution of professional problems and applies the rules of mathematics and logic

9

To be able to make decisions based on the principles of professional ethics, accountability and responsibility

X
10

To be able to use the english at the general level of European Language Portfolio A2 to communicate effectively with his / her colleagues and to follow up necessary professional sources in his/her field

11

To have the ability to work effectively in individual and multi-disciplinary teams and to use them in their work environment

12

To have a broad perspective on social and academic aspects by closely following the developments in various different subjects in or out of the scope of his/her profession

X
13

To be able to direct his/her education to a further level of education

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest

 


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